F.A.Q.

Rebel at Heart is located at Dorp-West 84 in the center of Lochristi (about 10 km from Ghent).

Are you from outside of Ghent? Our Bridal Studio is the most centrally located bridal store in East Flanders!

Very easy access via E17 and R4 (exit Lochristi).

In Lochristi there are no pay parking zones (only blue zone with parking disc). 

At Rebel At Heart, it’s all about the search for your dream dress. To ensure you enjoy the luxury of a fully reserved shop and the undivided attention of our top stylist, we charge an Experience Fee at busy times. On weekdays before 3 pm, we’d be delighted to welcome you for a complimentary initial consultation. For appointments after 3 pm, on Saturdays or for a second fitting, we ask for a small contribution, which will be fully deducted from the price of your dream dress upon purchase This Experience Fee includes exclusive use of our bridal studio for you and up to 3 guests. This allows us to create the calm atmosphere needed to find the dress that truly suits you. We’ll make sure the coffee and tea are ready, so you can enjoy this special moment in peace.

Prices for your exclusive fitting session:
❤︎ Untamed Rebel Magic (Weekdays until 3 pm): no charge – Enjoy the peace and quiet during our most relaxed times.
❤︎ Afternoon Rebel Glow (Weekday from 3.00 pm): €30 – Perfect for an afternoon session.
❤︎ Saturday Rebel Soul: €50 – Our most popular and lively day.
❤︎ The Final Rebel Check (2nd appointment – weekday): €30 – Try on your favourite dress(es) from your first fitting once more and say yes to the dress.

Good to know: We have a strict policy of a maximum of 3 guests per bride to ensure the quality of our advice and your own experience.

Your investment will be rewarded! : If you decide to buy your dream dress (from €1,000) from us during your appointment, we will deduct the Experience Fee directly from the purchase price. This means your personal fitting session will ultimately be completely free of charge! In the event of cancellation, rescheduling, a no-show, or if you do not make a purchase of at least €1,000, this fee will not be refunded.

If you do wish to reschedule a previously booked appointment, please book a new appointment yourself via our online calendar. In this case, the fee for your previously booked appointment can only be refunded if it was taken by another bride. If we have been unable to fill your previously booked appointment, we will not refund any fees.

If you would like to come back a second time to try on more and different dresses than during your previous fitting appointment, please book one of the available slots in our online calendar again (except for ‘second appointment’).

You can make your appointment here. Do you need some inspiration? Then first take a look at our designers.

We recommend ordering your dress 9 to 10 months before your wedding. This way, you can avoid the extra cost of a rush order.

Of course, you may want to plan your wedding at short notice. If you need a dress faster, you can place a high-priority order with some designers. Just keep in mind that this comes with extra costs.

Do you need your dress on a deadline of 6 months or less? Please send an email to info@rebelatheart.be with your wedding date and let us know which designers you prefer.

At Rebel At Heart, it’s all about your own voice. In our experience, when there are more than three consultants, opinions often take precedence and your own feelings get lost in the mix.
To maintain the exclusive atmosphere in our studio and guarantee you the very best guidance, we welcome you with a maximum of 3 guests (bride + 3). This ensures the focus remains 100% on you and your dream dress, without any unnecessary distractions.

To offer you our full attention and an undisturbed Rebel experience, our studio is a space for adults. As much as we love little rebels, we kindly ask you not to bring children to the fitting session. This way, you (and your party) can fully enjoy this special moment without distractions.

Tip: Choose your three most cherished and honest advisors who truly understand your unique style!

We would also ask that you enter as a single group with your party and remain present throughout. This helps the fitting to get off to a good start and run smoothly.

We would also ask you, out of respect for the bridal assistant in our shop, not to visit us if you have any symptoms of illness (including a common cold), or if you have been in contact with anyone showing symptoms of coronavirus, flu or a cold. If we observe that you or any of your guests are displaying symptoms, we will have to stop the fitting session and the experience fee already paid will not be refunded.

Thank you for your understanding and cooperation!

We advise you to wear skin-colored seamless underwear. That is the least visible when fitting a dress.  We also recommend that you wear a strapless bra. 

Some designers make your dress at the right length. It is useful that you know in advance whether you are going to wear flat shoes or heels on your wedding day. We are happy to help you with this and offer a nice collection of bridal shoes in our Bridal Studio. 

We also have a collection of lingerie to wear under your wedding dress. 

We like to keep our sample dresses neat, because everyone likes to fit a clean dress. That’s why we ask you to keep your make-up as natural as possible and not to wear lipstick and foundation.

It’s not allowed to take pictures in our bridal studio.

A price indication is given for each designer on our website. 

You will see that there is a wide price range and that exclusive dresses are affordable. 

The price of most dresses is between € 1800 and € 3200.

The sizes of our wedding and party dresses vary from size 38 to size 44. Do not worry if you have a smaller or larger size. We know exactly how we can present our dresses so that you get a good idea of ​​how the dress looks. The bridal room is only accessible for those who have an appointment, to assure a peaceful and private fitting.

Firstly ‘congratulations’. You will certainly shine at your party! 

Before we order your dress, we measure you. All our dresses are ‘made to order’. The time it takes to make your dress varies per designer. With your order you will receive an expected delivery date on which you should contact us. This date is mentioned on your order form. Upon delivery of the goods in our store you will have to pay the balance. You will receive a payment request by e-mail.

You can choose to pick up your dress as soon as it is delivered by the designer or to have us make alterations first. If the adjustments cannot take place as agreed due to circumstances, you will have to collect your dress. If you are unable to collect it on the scheduled dates, we will send you the goods. Delivery costs are not included in the price and must be paid separately. We offer a retouching service if this service can start at least 12 weeks (excluding holiday periods) before the party date mentioned on the sales agreement. Appointments for dress adjustments can only be made on selected weekdays, subject to availability (Mondays, Wednesdays and Thursdays, with the last start-up hour being 2pm). The customer cannot rely on the online calendar for this. For this, appointments are booked by mail. Our retouching service includes only standard adjustments. Our standard adjustments include shortening skirts (hem), narrowing the waist, shortening shoulder straps, shortening sleeves of tops and dresses. No alterations other than those mentioned above can be requested from Rebel at Heart. 

Because with some designers the dress is made in the size that best suits your measurements, the alterations can be minimal. The cost of these alterations is not included in the price of the dress and will be paid separately afterwards. These alterations are traditional handiwork, for which we charge a fee, but certainly not extortionate. 

If you fail to contact us by the date specified on your order form, we will assume that you do not want us to make the alterations and we will not include this in our planning. If you have lost track of the date on your order form and still want us to make an adjustment, we will be happy to help you and will schedule this as a priority. For this, however, we have to charge an additional fee of 50% of the original adjustment cost. So to avoid this, be sure to contact us in good time before the date on the order form expires. 

At the time of the fitting appointment (at which we will check which alterations need to be made), you will be given a collection appointment. You should collect your dress as soon as the adjustments are ready. The collection time takes about fifteen minutes. Appointments for pick-ups can only be made on selected weekdays, subject to availability with the last start-up hour being 4pm). The customer cannot rely on the online calendar for this. For this, collection appointments are booked in our shop or by mail. At the pick-up time you put the dress on again and if everything is perfect you take the dress with you. 

Payments can be made by instant bank transfer, cash or via Payconiq by Bancontact. (No Visa/Mastercard/credit cards/Bancontact).

For every order of bridal wear, 70% of the total amount is payable. The remaining 30% of the total sale price is due upon delivery of the goods to our shop, or, if agreed with the sales assistant, at the next appointment for trying on the goods/dresses.
All accessories (e.g. shoes, veils, jewellery, hair accessories, knitted garments, scarves, coats, etc.), children’s wear, bridesmaids’ dresses and party wear must be paid for in full and taken away if these items are already in stock. Rebel at Heart cannot hold items in stock for customers.
At the time of collection, you will then only need to pay the alteration costs.

(A tip is to check with your bank in advance what the maximum amount is that you can transfer in a single transaction using your debit card. This maximum amount may need to be adjusted by the bank in advance. May we ask you to check this before your appointment so that you do not keep the bride after you waiting unnecessarily, please?)

All wedding dresses on sale at Rebel at Heart are made according to the custom of the bride. Therefor, the dresses cannot be taken back by the designer. 

Every order needs a signature for approval which makes a purchase final. This also applies to party dresses and accessories. Failure of marriage or pregnancy are not grounds for cancellation of purchase.