F.A.Q.

Rebel at Heart is located at Dorp-West 84 in the center of Lochristi (about 10 km from Ghent).

Are you from outside of Ghent? Our Bridal Studio is the most centrally located bridal store in East Flanders!

Very easy access via E17 and R4 (exit Lochristi).

In Lochristi there are no pay parking zones (only blue zone with parking disc). 

At Rebel at Heart, we work by private appointment only. This allows us to give you the personal attention you deserve. The bridal room is therefore also only accessible to those who come by appointment which ensures the necessary privacy. You can choose from different types of appointments on our website via our online agenda. You pay a fee for our private appointments. This fee is refunded once if you purchase wedding clothes worth at least €1000 during your booked appointment. In case of cancellation, rescheduling of the appointment, no-show or no purchase of min. 1000€, this fee will not be refunded.

If you still wish to reschedule a previously booked appointment, you can book a new appointment yourself in our online agenda. The fee for your previously booked appointment can in this case only be refunded if it was taken by another bride. If we were unable to fill your previously booked appointment, we will not refund any fees.

Would you like to come back to try on your favorite dress(es) from your first fitting and then make your choice? Then you can choose the option ‘second appointment” in our online agenda.

If you want to come back on a second time to try on more and different dresses than in your previous fitting appointment , then book one of the appointment options in our online agenda again (except ‘second appointment ‘). 

You can make your appointment here. Do you need some inspiration? Then first take a look at our designers.

We recommend ordering your dress 9 to 10 months before your wedding. This way, you can avoid the extra cost of a rush order.

Of course, you may want to plan your wedding at short notice. If you need a dress faster, you can place a high-priority order with some designers. Just keep in mind that this comes with extra costs.

Do you need your dress on a deadline of 6 months or less? Please send an email to info@rebelatheart.be with your wedding date and let us know which designers you prefer.

Disinfecting hands and wearing a mouth mask are mandatory. Also, the social distance of 1.5 m must be respected.

We advise you to bring the people who know you best and with whom you want to share this special moment. We ask you to bring max. 3 people (max. 4 people in total), depending on which type of appointment you booked (i.e. 2 or 3 guests). We do not make exceptions for this and do not refund any fee because you wish to come with more than the allowed number of people. From our years of experience we know that many different opinions will only make your choice more difficult. Furthermore, we are a Bridal Studio, which means that our space is cozy and pleasant, but not very big.

May we also ask that you come in together as one group with your entourage and be present at the same time. This will help with the start up and smooth flow of the fitting.

May we also ask you, out of respect for the bridal assistant in our store, not to visit us if you have symptoms of illness (even a common cold), or have been in contact with someone who has symptoms of the Coronavirus, flu virus, or cold. If we determine that you or any of your guests have symptoms, we will discontinue the fitting and the fee already paid will not be refunded.

Thank you for your understanding and respect!

We advise you to wear skin-colored seamless underwear. That is the least visible when fitting a dress.  We also recommend that you wear a strapless bra. 

Some designers make your dress at the right length. It is useful that you know in advance whether you are going to wear flat shoes or heels on your wedding day. We are happy to help you with this and offer a nice collection of bridal shoes in our Bridal Studio. 

We also have a collection of lingerie to wear under your wedding dress. 

We like to keep our sample dresses neat, because everyone likes to fit a clean dress. That’s why we ask you to keep your make-up as natural as possible and not to wear lipstick and foundation.

It’s not allowed to take pictures in our bridal studio.

A price indication is given for each designer on our website. 

You will see that there is a wide price range and that exclusive dresses are affordable. 

The price of most dresses is between € 1800 and € 3200.

The sizes of our wedding and party dresses vary from size 38 to size 44. Do not worry if you have a smaller or larger size. We know exactly how we can present our dresses so that you get a good idea of ​​how the dress looks. The bridal room is only accessible for those who have an appointment, to assure a peaceful and private fitting.

Firstly ‘congratulations’. You will certainly shine at your party! 

Before we order your dress, we measure you. All our dresses are ‘made to order’. The time it takes to make your dress varies per designer. With your order you will receive an expected delivery date on which you should contact us. This date is mentioned on your order form. Upon delivery of the goods in our store you will have to pay the balance. You will receive a payment request by e-mail.

You can choose to pick up your dress as soon as it is delivered by the designer or to have us make alterations first. If the adjustments cannot take place as agreed due to circumstances, you will have to collect your dress. If you are unable to collect it on the scheduled dates, we will send you the goods. Delivery costs are not included in the price and must be paid separately. We offer a retouching service if this service can start at least 12 weeks (excluding holiday periods) before the party date mentioned on the sales agreement. Appointments for dress adjustments can only be made on selected weekdays, subject to availability (Mondays, Wednesdays and Thursdays, with the last start-up hour being 2pm). The customer cannot rely on the online calendar for this. For this, appointments are booked by mail. Our retouching service includes only standard adjustments. Our standard adjustments include shortening skirts (hem), narrowing the waist, shortening shoulder straps, shortening sleeves of tops and dresses. No alterations other than those mentioned above can be requested from Rebel at Heart. 

Because with some designers the dress is made in the size that best suits your measurements, the alterations can be minimal. The cost of these alterations is not included in the price of the dress and will be paid separately afterwards. These alterations are traditional handiwork, for which we charge a fee, but certainly not extortionate. 

If you fail to contact us by the date specified on your order form, we will assume that you do not want us to make the alterations and we will not include this in our planning. If you have lost track of the date on your order form and still want us to make an adjustment, we will be happy to help you and will schedule this as a priority. For this, however, we have to charge an additional fee of 50% of the original adjustment cost. So to avoid this, be sure to contact us in good time before the date on the order form expires. 

At the time of the fitting appointment (at which we will check which alterations need to be made), you will be given a collection appointment. You should collect your dress as soon as the adjustments are ready. The collection time takes about fifteen minutes. Appointments for pick-ups can only be made on selected weekdays, subject to availability with the last start-up hour being 4pm). The customer cannot rely on the online calendar for this. For this, collection appointments are booked in our shop or by mail. At the pick-up time you put the dress on again and if everything is perfect you take the dress with you. 

Payments can be made in cash or via Payconiq (No Visa/Mastercard/credit cards/bancontact and not by bank transfer).

Each bridal wear order is subject to payment of 70% of the total amount. The remaining 30% of the total sale price is to be paid upon delivery of the goods in our shop, or if agreed by the seller at the next appointment to try on the goods/dresses.
All accessories (e.g. shoes, veils, jewellery, hair jewellery, knitwear, scarves, coats, etc.), children’s fashion, bridesmaids’ wear, party wear must be paid in full and must be taken away if these goods are already in stock. Rebel at Heart cannot stock goods for customers.
At the time of collection, you will then only have to pay the adjustment fee.

(A tip is to check in advance with your bank about the maximum amount you can transfer at once with your payment card. This maximum amount can possibly be adjusted in advance by the bank).

All wedding dresses on sale at Rebel at Heart are made according to the custom of the bride. Therefor, the dresses cannot be taken back by the designer. 

Every order needs a signature for approval which makes a purchase final. This also applies to party dresses and accessories. Failure of marriage or pregnancy are not grounds for cancellation of purchase.